GE8077 - Total Quality Management Unit-2 Two marks

Subject Name: Total Quality Management

Subject Code: GE8077

B.E. Aeronautical/EEE/Civil/Mech/Mechatronics/CSE/others Dept - semester 07

B.E. Automobile/ECE/BME/Production/Medical Electronics/others Dept - semester 05

B.Tech. Chemical/I.T/Textile/Fashion/Bio-tech/others Dept - semester 07

Anna University Regulation 2017 B.E. Aeronautical/EEE/Civil/Mech/Mechatronics/CSE/others... Dept 7th semester & B.E. Automobile/ECE/BME/Production/ME/others... Dept 5th semester & B.Tech Chemical/I.T/Textile/Fashion/Bio-tech/others... Dept 7th semester GE8077 (Total Quality Management) 2 marks for 2nd unit is provided below. GE8077 all units 2 marks, Total Quality Management all units notes & syllabus are listed down for students to utilize it for scoring maximum marks with our study materials.

1.What do you mean by the term leadership?

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2.List the characteristics of successful quality leaders

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3.What are the important habits of quality leader? (or) What are the traits of successful leaders?

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4.What are quality statements? (or) What are the different types of quality statements?

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5.What is vision statement? Give an example.

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6.What is mission statement?

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7.What does a quality policy statement refer to?

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8.What do you mean by strategic planning? (or) Why strategic planning is important in TQM?

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9.What is a quality council? Who are all the members in the quality council?

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10.List out any four benefits of employee involvement.

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11.How employee involvement can be improved in an organization?

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12.What is motivation?

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13.What are the Maslow's basic needs?

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14.List the Herzberg's motivators and dissatisfiers.

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15.What is meant by reactive and proactive behaviour?

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16.Define empowerment.

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17.How empowerment improves organizational performance?

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18.What are the conditions necessary for empowerment?

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19.List the benefits of teamwork.(or) Why team and teamwork are required in TQM?

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20. List the different types of teams.

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21.List four common barriers to team progress.

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22.What are the stages of team development?

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23.What is meant by recognition in an organisation?

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24.Differentiate between intrinsic and extrinsic rewards

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25.What is performance appraisal?

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26.What is the use of performance appraisal?

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27.Why is it difficult to change organisational culture?

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28.What is the continuous process improvement?

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29.List various techniques to sustain continuous improvement.

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30.What are the three elements of Juran trilogy?

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31.What is PDSA cycle?

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32.What is '5W2H' method?

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33.What is 5S practice?

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34.Name the 5S's.

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35.What are the objectives of 5S housekeeping?

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36.What is quality planning?

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37.What are the objectives of quality control?

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38.What are the benefits of 5S?

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39.What is Kaizen?

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40.Different Kaizen and Kairyo.

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41.What does the term 'Muda' refer?

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42.Define the tools required to implement Kaizen in a manufacturing system.

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43.What is supplier partnering?

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44.List the various elements to achieve partnering.

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45.What are the types of sourcing?

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46.Differentiate between sole sourcing and single sourcing.

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47.Explain supplier selection.

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48.What are the various stages in supplier selection and evaluation?

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49.What do you understand by supplier rating?

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50.Write the requirements of reliable supplier rating.

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51.What are the objectives of supplier rating? (or) Why does customer rate supplier?

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52.What does the term relationship development refer?

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53.What are the strategies for relationship development?

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