TIGE3802 Syllabus - Total Quality Management - 2022 Regulation Anna University

TIGE3802 Syllabus - Total Quality Management - 2022 Regulation Anna University

TIGE3802	TOTAL QUALITY MANAGEMENT	L T P C

3003

COURSE OBJECTIVES:

• Teach the need for quality, its evolution, basic concepts, contribution of quality gurus, TQMframework, Barriers and Benefits of TQM.
• Explain the TQM Principles for application.
• Define the basics of Six Sigma and apply Traditional tools, New tools, Benchmarking andFMEA.
• Describe Taguchi's Quality Loss Function, Performance Measures and apply Techniqueslike QFD, TPM, COQ and BPR.
• Illustrate and apply QMS and EMS in any organization

UNIT I	INTRODUCTION	9

Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of product and service quality –Definition of TQM-- Basic concepts of TQM - Gurus of TQM (Brief introduction) -- TQM Framework- Barriers to TQM –Benefits of TQM.

UNIT II	TQM PRINCIPLES	9

Leadership - Deming Philosophy, Quality Council, Quality statements and Strategic planning- Customer Satisfaction –Customer Perception of Quality, Feedback, Customer complaints, Service Quality, Kano Model and Customer retention – Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition & Reward and Performance Appraisal-- Continuous process improvement –Juran Trilogy, PDSA cycle, 5S and Kaizen - Supplier partnership – Partnering, Supplier selection, Supplier Rating and Relationship development.

UNIT III	TQM TOOLS & TECHNIQUES I	9

The seven traditional tools of quality - New management tools - Six-sigma Process Capability- Bench marking - Reasons to benchmark, Benchmarking process, What to Bench Mark, Understanding Current Performance, Planning, Studying Others, Learning from the data, Using the findings, Pitfalls and Criticisms of Benchmarking - FMEA - Intent , Documentation, Stages: Design FMEA and Process FMEA

UNIT IV	TQM TOOLS & TECHNIQUES II	9

Quality circles – Quality Function Deployment (QFD) - Taguchi quality loss function – TPM – Concepts, improvement needs – Performance measures- COst of Quality - BPR.

UNIT V	QUALITY MANAGEMENT SYSTEM	9

Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector- Specific Standards - AS 9100, TS16949 and TL 9000-- ISO 9001 Requirements- Implementation-Documentation- Internal Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction—ISO 14000 Series Standards—Concepts of ISO 14001—Requirements of ISO 14001-Benefits of EMS.

TOTAL: 45 PERIODS

COURSE OUTCOMES:

CO1: Ability to apply TQM concepts in a selected enterprise.
CO2: Ability to apply TQM principles in a selected enterprise.
CO3: Ability to understand Six Sigma and apply Traditional tools, New tools, Benchmarking andFMEA.
CO4: Ability to understand Taguchi's Quality Loss Function, Performance Measures and applyQFD, TPM, COQ and BPR.
CO5: Ability to apply QMS and EMS in any organization.

TEXT BOOKS:

1. Dale H.Besterfiled, Carol B.Michna,Glen H. Bester field,MaryB.Sacre, HemantUrdhwareshe and RashmiUrdhwareshe, “Total Quality Management”, Pearson Education Asia, RevisedThird Edition, Indian Reprint, Sixth Impression,2013.

REFERENCES:

1. Joel.E. Ross, “Total Quality Management – Text and Cases”,Routledge.,2017.
2. Kiran.D.R, “Total Quality Management: Key concepts and case studies, Butterworth –Heinemann Ltd, 2016.
3. Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third Edition,2003.
4. Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd.,2006 .