BA4022 Syllabus - Quality Management - 2021 Regulation Anna University

BA4022 Syllabus - Quality Management - 2021 Regulation Anna University

BA4022

QUALITY MANAGEMENT

 L T P C

3 0 0 3

COURSE OBJECTIVE:
• To learn the various principles and practices of Quality Management

UNIT I

INTRODUCTION

9

Introduction - Need for quality - Evolution of quality - Definition of quality. Concept of Quality –different perspectives. Concept of total Quality – Design, inputs, process and output - Attitude and involvement of top management. Customer Focus – customer perception - customer retention. Dimensions of product and service quality. Cost of quality.

UNIT II

QUALITY MANAGEMENT PHILOSOPHIES AND PRICIPLES

9

Quality Gurus - Crosby, Deming, Masaaki Imai, Feigenbaum, Ishikawa, Juran, Oakland, ShigeoShingo, and Taguchi. Concepts of Quality circle, Japanese 5S principles and 8D methodology.

UNIT III

STATISTICAL PROCESS CONTROL

9

Statistical Process Control (SPC) – Meaning, Significance. construction of control charts for variables and attributes. Process capability – meaning, significance and measurement. Six sigma- concepts of process capability. Reliability concepts – definitions, reliability in series and parallel, product life characteristics curve. Total productive maintenance (TMP), Terotechnology. Business process Improvement (BPI) – principles, applications, reengineering process, benefits and limitations.

UNIT IV

QUALITY TOOLS AND TECHNIQUES

9

Quality Tools - The seven traditional tools of quality, New management tools.Six-sigma, Bench marking, Poka-yoke, Failure Mode Effect Analysis (FMEA) – reliability, failure rate, FMEA stages, design, process and documentation. Quality Function Deployment (QFD) – Benefits, house of quality. Taguchi - quality loss function, parameter and tolerance design, signal tonoise ratio.

UNIT V

QUALITY MANAGEMENT SYSTEMS

9

Introduction Quality management systems – IS/ISO 9004:2000 – Quality System –Elements, Documentation guidelines for performance improvements. Quality Audits - QS 9000 – ISO 14000 – Concepts. TQM -culture, framework, benefits, awareness and obstacles. Employee involvement – Motivation, empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal. Supplier - Selection, Partnering, Supplier Rating.

TOTAL: 45 PERIODS

COURSE OUTCOMES:
1. Understanding the evolution of Quality management
2. Understanding of quality philosophies and practices
3. Ability to apply statistical process control to enhance quality.
4. Ability to apply quality tools to enhance organization's quality performance
5. Awareness of quality management systems

REFERENCES:
1. Dale H.Besterfield, CarolBesterfield-Michna, Glen H. Besterfield, Mary Besterfield -Sacre, Hemant Urdhwareshe, Rashmi Urdhwareshe, Total Quality Management (TQM), Fifth edition, Pearson Education, 2018.
2. Shridhara Bhat K, Total Quality Management – Text and Cases, Himalaya Publishing House, First Edition 2010
3. PoornimaM.Charantimath, Total Quality Management, Pearson Education, Second Edition, 2011.
4. Douglas C. Montgomory, Introduction to Statistical Quality Control, Wiley Student Edition4th Edition, Wiley India Pvt Limited, 2008.
5. Indian standard – quality management systems – Guidelines for performance improvement (Fifth Revision), Bureau of Indian standards, New Delhi.
6. Panneerselvam.R, Sivasankaran. P, Quality Management, PHI Learning, 2014.

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